Am 27.11.25 lädt der Schweizer Service Verband (SKDV) im Rahmen der maintenance Schweiz zu einem spannenden Fachnachmittag rund um die Zukunft des Service-Managements ein.
Um 13:30 Uhr eröffnet Tom Felber, Head of Global Service bei Hoval und Bildungsgangleiter der Fachschule für Technischen Kundendienst, mit seinem Vortrag „Maintenance trifft Management: Führungskompetenz im Service gezielt entwickeln“. Er zeigt auf, wie gezielte Leadership-Kompetenzen die Servicequalität und Mitarbeitermotivation nachhaltig steigern können. Anschliessend, um 14:15 Uhr, folgt ein weiterer Höhepunkt: „KI im Kundenservice & in der Instandhaltung – klar, effizient und machbar“. Dieser Beitrag beleuchtet praxisnahe Einsatzmöglichkeiten von künstlicher Intelligenz, die heute schon Prozesse vereinfachen, Reaktionszeiten verkürzen und den Kundennutzen erhöhen.
Ort: Messe Zürich – maintenance Schweiz Organisator Vorträge: Schweizer Service Verband SKDV zusammen mit der Expert Group Smart Services der data innovation alliance Eintritt: im Rahmen der Messe kostenlos über diesen Link:
Vom 26. – 27. November 2025 findet die 5. Ausgabe der PUMPS & VALVES in Zürich statt. Die Fachmesse präsentiert Ihnen Produkte und Lösungen rund um die Themen Pumpensysteme, Ventile, Antriebstechnik, Industrie-Armaturen, Anlagentechnik, Dichtungen, Dichtungssysteme, Filter, Filtersysteme und Rohrleitungen.
Die Expert Group Smart Services ist Teil eines Beitrages zu den regulatorischen Rahmenbedingungen für den digitalen Produktpass (DPP). Erkenntnisse und Erfahrungen aus Pilotprojekten verschiedener Industriesektoren werden geteilt, wobei ein besonderes Augenmerk auf einem Pilotprojekt auf der Basis eines Kompressorenventils liegt. Konkrete technische Lösungsansätze zur Umsetzung eines digitalen Produktpasses werden demonstriert und Chancen für zusätzliche Wertschöpfung und Produktverbesserungen aufgezeigt. Abgerundet wird dieser Anlass durch Jürg Meierhofer (ZHAW), der Einblicke in ökonomische und ökologische Wertschöpfungspotenziale durch zirkuläre Smart Services auf Basis des DPP gibt.
Registrieren Sie sich mit einem Gratisticket für die Messe mit folgendem Link
Manufacturing data is most valuable when it creates connections across systems and companies. This lunch shows how MES can leverage data from ERP and shopfloor levels to enable collaboration & transparency in production. Using the EuProGigant “Part Matching” use case, Clemens Neuwirth illustrates how shared data can unlock new efficiencies and value creation within manufacturing networks.
Clemens Neuwirth Team Lead Digital Enterprise Core Consulting & Engineering concircle Schweiz AG
Online, Participants get an access link after registration. Number of places limited.
The Smart Service Summit 2025 invites academics, industry leaders, and practitioners to explore how smart services, AI, digitalisation, and data-driven innovations contribute to value co-creation and sustainability in manufacturing, logistics, mobility, smart cities, and finance. As industries continue to evolve, the shift towards service-driven business models is gaining momentum. In this context, modular service platforms are becoming increasingly relevant, providing flexibility, adaptability, and opportunities for service innovation. These platforms enable firms to integrate digital solutions, optimise service delivery, and enhance co-creation within dynamic ecosystems. This year’s summit will connect academic research with real-world industry challenges, focusing on smart services as key enablers of business innovation, sustainability, circular economy reporting, and future-ready ecosystems.
iii. Sustainability Reporting & “People, Planet, & Profit”
Corporate Sustainability Reporting
Data Analytics for Sustainable Decision-Making
AI’s Role in Green Service Innovation
Sustainable Service Models via Digital Platforms
iv. AI, Ethics, and Service Innovation
AI and Human-Centric Service Models
Responsible AI and Governance
Regulatory Challenges in AI-Powered Services
Governance and Openness in Digital Service Ecosystems
Contributions are expected to be rigorously researched and provide new insights into the challenges and opportunities presented by digital technologies and AI in the context of value co-creation. All submissions will undergo a peer review process, with accepted papers to be included in the conference proceedings published by Springer.
As with previous years, we are looking for early-stage research and will publish the proceedings with Springer again. Furthermore, we will use industry to set the scene and the context from their position and follow them with impactful academic presentations.
14.07.2025 – Abstract Submission Deadline 21.07.2025 – Notification of Acceptance 21.09.2025 – Full Paper Submission Deadline
Abstract Submission: Submit via [EasyChair https://easychair.org/cfp/S3-2025] Full Paper Length: Up to 12 pages (including references, APA style) Double-Blind Peer Review: All papers will undergo rigorous peer review before publication. Conference Proceedings: All accepted papers will be published by Springer and indexed.
Acceptance of papers is based on the full paper (up to 12 pages in length, including references). All papers will be peer-reviewed and published by Springer.
The presentation will show the conceptual possibilities and concrete examples from ZHAW projects. We discuss the opportunities and challenges of using generative AI in the customer lifecycle. Examples include content creation automation and the use of co-pilots in customer service.
PD Dr. habil. HSG Jochen Wulf ZHAW Engineering Institut für Datenanalyse und Prozessdesign
Prof. Dr. Frank Hannich ZHAW Management and Law Fachstelle Customer Management & e-Commerce
Online by Microsoft Teams, Participants get an access link after registration. Number of places limited. See also the flyer for more information.
A convincing idea, substantial investment from third parties, the business takes off and is ultimately sold at top prices. The start-up sector is hip and successful. At the same time, consulting and support formats for founders are booming.
But how many start-ups actually survive? What does it mean to get external capital on board? And what promising strategies are there that do not rely on rapid growth and high levels of outside capital?
Key Speaker
Dr. Gabriele Schwarz Founding partner Innovista Management and consultant Digital Innovation
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