Smart Services Summit 2025: Smart Services for a Sustainable and Resilient Future

The Smart Service Summit 2025 invites academics, industry leaders, and practitioners to explore how smart services, AI, digitalisation, and data-driven innovations contribute to value co-creation and sustainability in manufacturing, logistics, mobility, smart cities, and finance. As industries continue to evolve, the shift towards service-driven business models is gaining momentum. In this context, modular service platforms are becoming increasingly relevant, providing flexibility, adaptability, and opportunities for service innovation. These platforms enable firms to integrate digital solutions, optimise service delivery, and enhance co-creation within dynamic ecosystems. This year’s summit will connect academic research with real-world industry challenges, focusing on smart services as key enablers of business innovation, sustainability, circular economy reporting, and future-ready ecosystems.

Topics of Interest

i. Smart Services in Industry & Manufacturing

• AI-Enabled Industrial Services & Smart Manufacturing
• Circular Economy & Sustainable Production
• Financial Solutions for Smart Services
• Modular Service Platforms in Manufacturing

ii. Smart Cities, Mobility & Logistics

• Urban Digital Transformation
• AI & Data-Driven Mobility Solutions
• Logistics & Supply Chain Resilience
• Platform-Driven Urban and Mobility Services

iii. Sustainability Reporting & “People, Planet, & Profit”

• Corporate Sustainability Reporting
• Data Analytics for Sustainable Decision-Making
• AI’s Role in Green Service Innovation
• Sustainable Service Models via Digital Platforms

iv. AI, Ethics, and Service Innovation

• AI and Human-Centric Service Models
• Responsible AI and Governance
• Regulatory Challenges in AI-Powered Services
• Governance and Openness in Digital Service Ecosystems

Contributions are expected to be rigorously researched and provide new insights into the challenges and opportunities presented by digital technologies and AI in the context of value co-creation. All submissions will undergo a peer review process, with accepted papers to be included in the conference proceedings published by Springer.

As with previous years, we are looking for early-stage research and will publish the proceedings with Springer again. Furthermore, we will use industry to set the scene and the context from their position and follow them with impactful academic presentations.

Registration

Will come in Summer

Summit Chairs

Prof. Dr. Shaun West, Hochschule Luzern, shaun.west@HSLU.ch
Dr. Jürg Meierhofer, ZHAW School of Engineering, juerg.meierhofer@zhaw.ch
Dr. Thierry Buecheler, Oracle, Zürich, thierry.buecheler@oracle.com

Keywords

• Smart Services
• AI-Driven Innovation
• Modular Platforms
• Sustainability
• Value Co-Creation
• Digital Transformation
• Circular Economy
• Service Ecosystems

Submission & Review Process

01.07.2025 – Abstract Submission Deadline
14.07.2025 – Notification of Acceptance
21.09.2025 – Full Paper Submission Deadline

Abstract Submission: Submit via [EasyChair https://easychair.org/cfp/S3-2025]
Full Paper Length: Up to 12 pages (including references, APA style)
Double-Blind Peer Review: All papers will undergo rigorous peer review before publication.
Conference Proceedings: All accepted papers will be published by Springer and indexed.

Acceptance of papers is based on the full paper (up to 12 pages in length, including references). All papers will be peer-reviewed and published by Springer.

Templates

• There is no template for the abstract.
• Word template for the papers: https://bit.ly/4aV5hRd
• For initial submission, please submit only a PDF without author details.
• For final submission, please submit both PDF and DOC versions.
• Our conference will use APA style for references and papers will be limited to 12 pages.

Proceedings from 2024

The proceedings from 2024 will be published in May 2025. You can find past editions here: https://link.springer.com/conference/smsesu