Service Lunch: “Eating, Learning, Networking” – Hybrid Intelligence for Customer Management
The presentation will show the conceptual possibilities and concrete examples from ZHAW projects. We discuss the opportunities and challenges of using generative AI in the customer lifecycle. Examples include content creation automation and the use of co-pilots in customer service.
PD Dr. habil. HSG Jochen Wulf
ZHAW Engineering
Institut für Datenanalyse und Prozessdesign
Prof. Dr. Frank Hannich
ZHAW Management and Law
Fachstelle Customer Management & e-Commerce
Online by Microsoft Teams, Participants get an access link after registration. Number of places limited.
See also the flyer for more information.
